Shipping Policies

We ship to all locations within Jordan for approved products.
Live animals (fish, crustaceans, etc.) and coral cannot be shipped outside Jordan due to legal and regulatory restrictions.
All international orders are subject to local and international customs regulations.

Domestic shipping is handled through our trusted local partners.
Customers can select the preferred shipping option (standard or express) at checkout.
A tracking number will be provided for all shipments.

Shipping fees depend on the weight of the order and delivery location within Jordan.
Free shipping promotions may apply for orders above a certain value during special campaigns.

Standard delivery within Jordan usually takes 2–5 business days, depending on location and weather conditions.
International shipping may take up to 2 weeks (10–14 business days) depending on the destination and customs clearance.
Please note that not all products are eligible for international shipping. If a product cannot be shipped internationally, the company reserves the right to cancel the order and issue a full refund.
We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.

Live animals and coral cannot be shipped outside Jordan.
Customers are responsible for checking import regulations in their country before placing an order for internationally shippable products.

All products are carefully packaged to ensure safe delivery.
If a product arrives damaged, please contact us within 24 hours of delivery with clear photos of the product and packaging.

For any shipping inquiries, please contact us:

Orange Ricordea Mushroom