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Refund policy
Last updated: April 12, 2026
At Reef Amorous, we take great care in ensuring that all products reach you in excellent condition and meet the highest quality standards. Please review our return policy carefully before making a purchase.
1. Live Animals & Perishable Goods (Fish, Corals, Invertebrates, Live Plants)
Due to the sensitive nature of live marine livestock, all sales are final for:
- Marine fish
- Corals
- Invertebrates
- Live plants and algae
We do not accept returns or exchanges for live animals once they have been collected.
Note: We do not ship live stock. Learn more.
2. Dry Goods (Equipment, Food, Supplements, Accessories)
For non-living products, you may request a return within 3 days of receiving your order, provided that:
- The item is unused and in its original packaging
- The item is in resalable condition
- Proof of purchase is provided
3. Non-returnable dry goods include:
- Opened food products
- Used equipment
- Perishable or temperature-sensitive items
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photos of the product and packaging
We will review your request and arrange a replacement or store credit where applicable.
5. Refund Process
Once your return is approved:
- Refunds are issued as store credit only
- Processing time is 5–10 business days
We do not offer cash or card (Visa/Mastercard) refunds.
Shipping fees are non-refundable unless the error was on our side.
6. Shipping Costs
Customers are responsible for return shipping costs unless:
- The item was defective
- The wrong item was sent by us
7. Order Cancellation
Orders can only be cancelled before they are shipped. Once shipped, cancellation is not possible.
8. Contact Us
For any return or refund inquiries, please contact:
Email: info@reefamorous.com
Website: https://reefamorous.com